Posted by Gary D. Robson
I first encountered Joy M. W’Njuguna and Royal Tea of Kenya back in 2011. I had blogged about Kenyan purple tea, and she offered to supply it for me. For a year or so, we had a great working relationship. We got quite a few excellent Kenyan teas from RTK, and Joy was always pleasant and easy to work with.
I try to keep my blog generally upbeat and positive, so when problems started to surface with Royal Tea of Kenya, I kept them private. Our shipments got later and later. Tea that I paid for at World Tea Expo 2012 didn’t arrive for over six months, and I finally got her to ship something else instead. My last order, which I made the mistake of pre-paying, never arrived at all.
For over a year, I have been calling and emailing Joy, and receiving a string of promises. At first they were promises to ship the tea as soon as it was ready. Then, after I told her I just wanted my money back, she’s promised a check in the mail numerous times. Nothing.
Please don’t take this as a general indictment of Kenyan tea! Kenya, the world’s largest exporter of tea, produces some wonderful teas and there is a plethora of ethical tea businesses there. I am speaking specifically of Royal Tea of Kenya, which is a U.S. business based in Nashville, TN.
It wasn’t until I heard from friends that they were having similar experiences with Joy and RTK that I decided I needed to make this public. I sincerely hope that none of the people she defrauded heard about Royal Tea on this blog, but I feel I have a responsibility to make sure I don’t send them any more business.
There are two threads going on LinkedIn tea groups about the problem now. Numerous people are out hundreds of dollars each, and many of us made commitments to our customers based on RTK promises — commitments we were ultimately unable to fulfill.
If you’ve been victimized, I don’t know if you’ll be able to get your money back (I haven’t), but Royal Tea of Kenya is a United States corporation, so we can certainly take some action here. Some of the suggestions from the LinkedIn threads include:
- Contact the Federal Trade Commission (877-382-4357)
- Report RTK to the Internet fraud division at the Internet Crime Complaint Center (the form is here)
- File a report with the Nashville, TN Better Business Bureau
I don’t know how much it will help to contact Kenyan authorities or organizations, since it’s an American company, but it certainly couldn’t hurt to talk to:
My experiences with other companies in the tea industry have been good ones. I’ve made some lasting friends in the world of tea, and learned a lot from some of them. Every barrel has its bad apples, and it appears that Joy is the rotted leaf in the tea basket (wow — that’s one of the most mixed metaphors I’ve ever posted here).
The eternal optimist in me hopes that I’ll get a call from RTK saying “we’ve solved all of our problems and there a check and a box of tea is on its way to you,” but the eternal pragmatist in me has already written off that money. I will post updates here as I hear them.
Posted in Tea Biz
Tags: African tea, Better Business Bureau, East African Tea Trade Association, EATTA, Federal Trade Commission, fraud, FTC, Internet Crime Complaint Center, Joy W'Njuguna, Kenya, Kenya Tea Development Authority, Kenyan tea, KTDA, purple tea, Royal Tea, Royal Tea of Kenya, The Tea Board of Kenya