Warning: Royal Tea of Kenya


I first encountered Joy M. W’Njuguna and Royal Tea of Kenya back in 2011. I had blogged about Kenyan purple tea, and she offered to supply it for me. For a year or so, we had a great working relationship. We got quite a few excellent Kenyan teas from RTK, and Joy was always pleasant and easy to work with.

Kenya-Slide07

A slide from one of my presentations on African tea, showing Joy W’Njuguna and I together in 2012.

I try to keep my blog generally upbeat and positive, so when problems started to surface with Royal Tea of Kenya, I kept them private. Our shipments got later and later. Tea that I paid for at World Tea Expo 2012 didn’t arrive for over six months, and I finally got her to ship something else instead. My last order, which I made the mistake of pre-paying, never arrived at all.

For over a year, I have been calling and emailing Joy, and receiving a string of promises. At first they were promises to ship the tea as soon as it was ready. Then, after I told her I just wanted my money back, she’s promised a check in the mail numerous times. Nothing.

Please don’t take this as a general indictment of Kenyan tea! Kenya, the world’s largest exporter of tea, produces some wonderful teas and there is a plethora of ethical tea businesses there. I am speaking specifically of Royal Tea of Kenya, which is a U.S. business based in Nashville, TN.

It wasn’t until I heard from friends that they were having similar experiences with Joy and RTK that I decided I needed to make this public. I sincerely hope that none of the people she defrauded heard about Royal Tea on this blog, but I feel I have a responsibility to make sure I don’t send them any more business.

There are two threads going on LinkedIn tea groups about the problem now. Numerous people are out hundreds of dollars each, and many of us made commitments to our customers based on RTK promises — commitments we were ultimately unable to fulfill.

If you’ve been victimized, I don’t know if you’ll be able to get your money back (I haven’t), but Royal Tea of Kenya is a United States corporation, so we can certainly take some action here. Some of the suggestions from the LinkedIn threads include:

I don’t know how much it will help to contact Kenyan authorities or organizations, since it’s an American company, but it certainly couldn’t hurt to talk to:

My experiences with other companies in the tea industry have been good ones. I’ve made some lasting friends in the world of tea, and learned a lot from some of them. Every barrel has its bad apples, and it appears that Joy is the rotted leaf in the tea basket (wow — that’s one of the most mixed metaphors I’ve ever posted here).

The eternal optimist in me hopes that I’ll get a call from RTK saying “we’ve solved all of our problems and there a check and a box of tea on its way to you,” but the eternal pragmatist in me has already written off that money. I will post updates here as I hear them.

About Gary Robson

Gary Robson: Author, bookseller, and tea guy. I've written books and articles on a zillion different subjects, but everyone knows me for my "Who Pooped in the Park?" books.

Posted on 15 May 2014, in Tea Biz and tagged , , , , , , , , , , , , , , , , . Bookmark the permalink. 2 Comments.

  1. I’ve heard this from several tea industry folks. It’s a shame because she did have some really nice teas. I had odd run-in on Twitter with Joy when I reviewed a “purple” puerh. She replied insisting that only Kenya could have purple tea and demanded that I call her to discuss it.

    • Hmmm. The tea industry can’t even agree on basic terminology for major tea styles. Can a fermented tea from Laos be called pu-erh or is it “dark” tea? Does “red tea” mean Chinese black tea or rooibos? Heck, there are still experts calling black tea “fermented” instead of “oxidized.” Yet she expects consistent use of the word purple?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Follow

Get every new post delivered to your Inbox.

Join 1,012 other followers

%d bloggers like this: